Headless Commerce

Part 3: Optimizing E-Commerce Infrastructure

We partnered with Coresight Research to explore the impact of Covid-19 on e-commerce operations, the evolution of the e-commerce infrastructure landscape and the need for commerce-as-a-service (CaaS) solutions. This report leverages findings from an October 2021 Coresight Research survey of e-commerce leaders in the US to identify the key challenges and benefits in building and using e-commerce infrastructure and tools.

In this report we cover:

• Challenges in current e-commerce operating models
• The value of external support
• The right combination of internal and external resources
• Desirable features in e-commerce infrastructure