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Order Protection’s platform ensures that shipping issues, whether it’s lost, stolen, mis-shipped or damaged items, are resolved swiftly and satisfactorily. This not only enhances customer trust but also safeguards your brand’s reputation.
Order Protection’s ability to handle shipping problems effectively leads to a significant increase in customer satisfaction. They guarantee a faster SLA with responses in as little as 10 minutes, ensuring that your customers’ issues are addressed promptly, 24/7. Order Protection’s proven track record, including a 210% increase in NPS score for their clients, demonstrates their commitment to excellence in customer service.
With Order Protection, the burden on customer service teams is greatly reduced. Their system takes care of shipping-related queries and issues, leading to an 84% decrease in ticket resolution time. This efficiency allows your customer service team to focus on other critical aspects of customer care. Unlike competitors who typically allow only up to 10 days, OrderProtection.com provides customers with up to 45 days to file a claim. This extended window ensures that customers have ample time to recognize and report any shipping issues, from lost and damaged items to delivery discrepancies.
The unique revenue-sharing model of Order Protection aligns with our goal at Nogin to drive growth for our clients. By turning shipping challenges into profitable opportunities, they help enhance your bottom line.
Together with Order Protection, Nogin aims to provide a seamless e-commerce experience for your customers. Integrating with Order Protection ensures that shipping issues are handled professionally and efficiently, enhancing customer loyalty and driving business growth. Let’s explore how this partnership can elevate your e-commerce strategy.
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When you work with Nogin, we’ll help you migrate to Shopify Plus at no upfront cost to you. Our Intelligent Commerce technology compliments and enhances all the features we already love about Shopify Plus so you can keep building on your momentum, without worrying about the need to ever replatform again.
