In the hyper-competitive ecommerce landscape of today, delivering personalized shopping experiences is vital for online brands to succeed. However, this requires a solid foundation of customer data collection and analysis. With shoppers interacting across various channels such as websites, email, and social media, collecting first-party data can be a daunting task. Not only is it challenging to accumulate different tools to manage this data, but unifying it when it doesn’t have a common interchange format is another hurdle.
The solution to this problem is Customer Data Platforms (CDPs), which provide a practical and centralized way to collect and organize first-party customer data from multiple sources, allowing you to create consistent and accurate customer profiles. However, not all CDP options are equal. With the emergence of new digital sources for online shoppers, finding a CDP that seamlessly integrates each of them and effectively analyzes the data is essential.
This comprehensive guide explores the critical role CDPs play in modern ecommerce and how they can benefit your brand. We’ll dive into the importance of CDPs in helping you comply with data privacy laws and provide a centralized and practical way to collect, organize, and unify customer data. Furthermore, we’ll discuss the benefits of CDPs, including enhanced customer experiences and improved marketing efforts, and distinguish CDPs from other common data management solutions.
What is a CDP?
A Customer Data Platform (CDP) is software that collects and integrates customer data from various sources, including website interactions, email, social media, SMS communications, CRM systems, and other touchpoints. It serves as a centralized hub that unifies and standardizes customer data to create consolidated user profiles.
This approach enables businesses to gain a deeper understanding of their audience and provide personalized shopping experiences. By analyzing all the data points collected from different channels, CDPs help ecommerce brands identify patterns and insights, allowing them to create more effective marketing strategies, leverage customer segmentation and raise Customer Lifetime Values (CLV).
What is Customer Data and Where is it Collected?
Customer data is a goldmine of information that ecommerce businesses can use to improve customer experiences. It encompasses all the information shoppers provide directly and indirectly when interacting with your brand. Here are some common sources where you can collect customer data:
- Website interactions and browsing behavior
- Mobile apps and in-app behavior
- Surveys and feedback forms
- Social media engagement and interactions
- Marketing touchpoints such as emails and SMS messages
As for the types of data that businesses usually collect, they include:
- Personal Information: Name, age, gender, email address, mailing address, phone number, and other demographic data that can help you understand your target audience better.
- Transactional Data: Purchase history, buying habits, payment information, date of purchases, purchase amounts, and other details related to customer transactions.
- Behavioral Data: Website interactions, clicks, views, searches, pages visited, time spent on site, items added to cart, and other data that allow you to understand customer behavior and preferences better.
- Social Media Activity: Likes, shares, and comments on a brand’s social media pages, as well as other social media metrics that equip you to gauge customer sentiment and engagement.
Why is a CDP Important and How Does It Work?
A CDP will help you gain a deep understanding of your customers’ interests, behaviors, and preferences. Here’s why a CDP is important and how it works:
- With a CDP, you can collect and unify customer data from multiple channels, including website interactions, social media engagement, email, and mobile apps. This provides you with a complete view of each visitor and their interactions with your brand.
- By analyzing the data, you can identify customer patterns and trends, allowing you to personalize your marketing efforts and deliver a better shopping experience.
- An effective CDP can create unique customer profiles that include demographic information, transactional data, and behavioral insights. This allows you to segment your customers and create targeted marketing campaigns that resonate with each group.
- With a unified customer profile, you can provide personalized recommendations, promotions, and content to each customer, increasing engagement and loyalty.
- By tracking and analyzing customer behavior in real time, it’s easier to make more informed decisions and quickly respond to changes in the market, giving you a competitive advantage.
How a CDP Secures Customer Data and Helps With Data Compliance
A (CDP) is essential for securing customer data, complying with data regulations, and improving your overall ecommerce security. By collecting and analyzing customer information from one centralized hub, a CDP ensures that data is stored securely and managed effectively. Here are some ways that a CDP can safeguard customer data and keep your business compliant:
- Centralized Data Storage: Saving customer data in multiple locations can expose your business to cyber threats, potentially harming your brand reputation and customers. Storing data from a centralized source is more secure and easier to manage.
- Data Encryption: A CDP stores data in an encrypted format, making it unreadable to anyone who doesn’t have the encryption key. This provides an additional layer of security to customer data.
- Access Controls: CDPs enable you to set access controls, including user authentication and data access logs. By limiting who has access to customer data, you can protect sensitive information and reduce the risk of data breaches.
- Data Governance: With a CDP, you can manage customer data from one location, making it easier to comply with data regulations such as GDPR and CCPA. This helps to ensure that customer data is collected, stored, and used in a compliant and ethical manner.
- Data Audit: CDPs provide a transparent view of who has accessed customer data and when enabling you to stay ahead of potential security breaches. This ensures that any issues can be identified and addressed promptly.
Types of Customer Data Platforms for Ecommerce
When it comes to ecommerce, there are three main types of CDPs that serve different purposes:
- Commerce CDPs: These CDPs are best suited for ecommerce businesses as they collect and manage customer data from online shopping channels. By analyzing data from browsing history, website interactions, and other activities, commerce CDPs enable businesses to deploy personalized content and offers that align with customer behavior. This approach improves customer loyalty and retention, ultimately leading to increased revenue.
- Marketing CDPs: Designed specifically to help businesses execute advertising campaigns, marketing CDPs allow you to create ad collateral that targets customer segments using the information collected across your data sources. By sending personalized messaging based on past interactions and behaviors, businesses can increase engagement, conversions, and revenue. Incorporating marketing automation technology further streamlines the process and allows businesses to deploy campaigns at scale.
- Unified CDPs: Similar to commerce CDPs, a unified CDP also includes data from offline interactions, such as in-store purchases. If your business has brick-and-mortar locations, selecting an enterprise ecommerce platform with a unified CDP and an omnichannel infrastructure can elevate your messaging to the next level. By providing a comprehensive view of customer interactions across all channels, unified CDPs enable businesses to create a seamless shopping experience for their customers, regardless of where they shop.
Benefits of Customer Data Platforms
If you are not currently leveraging a customer data platform, you are missing out on significant benefits, which include the following:
- Gaining Customer Data Straight from the Source: Don’t rely on middlemen to collect data from your shoppers. With an integrated CDP, you can collect first-party data from each connected data source, including your website, CRM systems, social media pages, and POS systems. This information can be used to enhance the user shopping experience and increase customer retention.
- Improving the Security of User Information: Avoid using third-party collection groups to learn about your audience and centralize customer data from one secure location. Using a CDP can help you comply with data regulations and strengthen endpoint security.
- Converting More Visitors Using Customer Segmentation: By using a CDP to segment your audience based on shared behavior, you can send superior messaging and offers to each segment. This will boost customer retention and drive conversions.
- Staying Competitive with Big Retail: Independent retailers are constantly trying to find ways to compete with big retailers like Amazon, Walmart, and Target. A CDP can help you create tailored shopping experiences for each customer and optimize your ecommerce website to grow conversions.
- Increasing Marketing ROI: With a CDP, you can amplify your marketing campaigns and target specific customer segments to improve your overall performance and meet your top ecommerce KPIs, such as conversion rates, customer loyalty, and revenue.
What a Customer Data Platform Is and Isn’t: A Comparison Guide
When it comes to data management, businesses have a variety of tools at their disposal. Let’s clarify what a CDP is and what it isn’t, and compare it to other customer data systems that brands may use.
CDP vs Data Lake
While both CDPs and data lakes are used for storing customer data, they have different purposes. CDPs collect and analyze data from various sources, such as social media, CRM systems, and the web, to create personalized marketing messages and provide a unified view of customers based on consolidated information. In contrast, data lakes store all types of raw data in one place and are primarily used for advanced analytics and data science applications, rather than marketing efforts.
CDP vs Data Warehouse
Data warehouses collect data from transactional, ERP, and CRM systems to organize and analyze historical data for reporting purposes. The Extract, Transform, and Load (ETL) process is used to take data from various sources, transform it into a standard format, and load it into the data warehouse. CDPs, on the other hand, focus on personalized marketing efforts and store customer data in a unified location. While data warehouses are used primarily for executive reporting, CDPs help businesses create personalized marketing campaigns.
CDP vs Marketing Automation
CDPs and marketing automation technology both play crucial roles in the success of ecommerce businesses, but they serve different purposes. CDPs centralize data management of customers to develop audience profiles and segment them based on shared characteristics for more personalized content, offers, and messaging. Marketing automation is used for streamlining marketing tasks and can utilize the data within a CDP to trigger automated campaigns that are more personalized and align with unique customer personas.
CDP vs Data Management Platform (DMP)
Both CDPs and DMPs are used to manage customer data. However, they are pretty different. CDPs unify first-party customer data from online and offline channels to provide a complete profile of each shopper, enabling personalized marketing campaigns that align with each customer’s interests. DMPs, on the other hand, collect and organize data from various sources, including first, second, and third-party data, across multiple channels such as offline, mobile, and online. This data can be leveraged to optimize ad targeting and improve Return on Investment (ROI) by helping advertisers target specific users based on shared interests and demographics.
CDP vs Customer Relationship Management (CRM)
CDPs and CRMs manage customer data, but in different ways. CRMs are designed to manage communications between a company and its customers across multiple touchpoints, such as sales, marketing, and customer service channels. CDPs, however, can be integrated with CRM systems to improve the performance of customer service and advertising initiatives.
CDP vs Customer Intelligence Platform (CIP)
CDPs and CIPs have similar goals in helping businesses understand their audience, but they manage and use data differently. CIPs combine data from social media, CRM systems, and customer feedback portals to identify customer trends and preferences. CDPs, on the other hand, allow businesses to create personalized marketing campaigns by unifying customer data from various sources. By integrating a CDP with a CIP, businesses can further their audience research and develop effective strategies to improve customer loyalty and lifetime value.
Get the Most Out of Your Consumer Data and Transform Your Ecommerce Business by Plugging into Intelligent Commerce
If you’re ready to tap into the D2C growth that personalization can deliver, look no further than Nogin Intelligent Commerce. Our technology sits on top of Shopify, and includes a CDP designed specifically for mid-sized brands. Powered by our AI-driven customer segmentation, we offer seven predefined customer segments derived from over a decade of anonymized data in our CDP. This enables the effortless identification of vital segments for your brand, facilitating personalized experiences and offers to new and existing customers that boost sales and conversions.
Here are a few of the many benefits you can expect from plugging into Intelligent Commerce:
- AI-Powered Customer Segmentation: Build and optimize customer segments by leveraging over 10 years of anonymized data mined from Nogin’s CaaS technology.
- Algorithmic Merchandising: Automatically extend native merchandising capabilities with sophisticated features predicting both shopper behavior and inventory constraints.
- Smart Promotion Optimization: Maximize campaign potential with channel-sensitive, self-optimizing A/B testing and campaign optimization features and automatically create coupons and other infrastructure required for testing.
- Enhanced Shopify Theme: Our Luminate Theme is endlessly customizable and comes pre-linked with many of the top apps—including Klayiyo, Yotpo, Postscript, and Nosto—making integration a breeze and eliminating the need to pay for a development agency.
- Enterprise-level Tools: Intelligent Commerce supercharges Shopify with over 40 market-leading features that improve conversions, reduce customer acquisition costs and lowers the costs of shipping and returns.
Nogin is a different approach to enterprise ecommerce, and the results speak for themselves:
- Conversion rates improve an average of 40% on our platform.
- Marketing spend efficiency increases 30% with our CDP.
- Increased personalization drives a 15% increase in revenue.
Don’t settle for one-size-fits-all offers and generic marketing messages. Experience the power of our advanced CDP and give your visitors a tailored shopping journey. Contact a Nogin expert today to learn about our seamless migration process to Intelligent Commerce.